Politique d’expédition
Shipping Policy
Last updated: May 15, 2026
Processing Time All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. During high-demand drops or launches, processing may take up to 5 business days. You will receive a shipping confirmation email with tracking information once your order has shipped.
Domestic Shipping (United States) We offer the following shipping options at checkout:
- Standard Shipping (5–7 business days)
- Expedited Shipping (2–3 business days)
- Overnight Shipping (1 business day)
Shipping rates are calculated at checkout based on order weight and destination.
Free Shipping We offer free standard shipping on all domestic orders over $[threshold].
International Shipping We ship to select international destinations. International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. Delivery times vary by destination and are typically 7–21 business days.
Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Lost or Stolen Packages The7Letter is not responsible for lost or stolen packages once marked as delivered by the carrier. If your package is lost in transit, please contact us at [support email] and we will work with the carrier to resolve the issue.
Incorrect Address Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [support email] — we can only make changes before the order is fulfilled.
Contact Us For shipping inquiries, reach us at [support email] or [contact page URL].