Refund policy

RETURN & REFUND POLICY

Return Window We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Eligibility To be eligible for a return, items must be unworn, unused, with original tags attached, and in original packaging. Proof of purchase is required.

How to Start a Return Log in to your account at https://account.the7letter.com to initiate a return or cancellation request. If you checked out with a phone number only, use the return link in your SMS order confirmation — you cannot use the account URL without an email address on file.

Items sent back without an approved return request will not be accepted and will not be refunded.

Return Shipping Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method. THE7LETTER is not responsible for lost return shipments.

Refunds Once your return is received and inspected, we will notify you of approval status. If approved, your refund will be issued to your original payment method within 10 business days. Processing time varies by bank or card issuer.

If 15 business days have passed since approval with no refund received, contact us at the7lettercollective@outlook.com.

Damages & Defective Items Inspect your order upon receipt. Contact us immediately at the7lettercollective@outlook.com if your item is defective, damaged, or incorrect. We will evaluate and resolve the issue.

Exchanges We do not process direct exchanges. Return your item and place a new order once the return is approved.

Non-Returnable Items The following cannot be returned:

Custom or personalized items
Sale items
Gift cards
Perishable goods
Personal care or hygiene products (if unsealed)
Hazardous materials

European Union — Right of Withdrawal If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item, for any reason, without justification.

To exercise this right, notify us within 14 days of delivery by initiating a request at https://account.the7letter.com or via the link in your SMS order confirmation (if you checked out with a phone number only).

Once you notify us, you must return the item within 14 days of that notification. Items must be unworn, unused, with tags, and in original packaging.

We will refund the purchase price plus standard outbound shipping within 14 days of receiving your returned item. Return shipping costs are your responsibility. We will not refund enhanced or expedited shipping charges.